Letter to Nest Thermostat Support

Nest Photo

Nest Thermostat WIFI Connection Issues Ruining My Life

Dear NEST team,

I have a first generation Nest Thermostat and I have been unhappy with the performance for quite some time. I am asking for a replacement Nest Thermostat, preferably a second generation where you work out the kinks from Generation 1. Here are my issues:

1) WIFI disconnects and fails to reconnect. When reconnecting, I am forced to re-enter my network and password information

I have read your support articles, so please don’t just send me those links. The main reason why I use your thermostat is to control remotely when I travel. Each time I travel, I turn down heat to save energy and plan to use the app in order to turn up heat for a warm homecoming. After the first month with the thermostat, this stopped working. At some point, Nest cannot connect to my WIFI network and then simply gives up. When I get home, it forces me to re-find my network (even though it has not changed) and re-enter my wifi password (even though it has not changed). [Read more…]